HSS Hire Sucks Customer Reviews and Feedback

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HSS Hire Group plc (LSE: HSS) is a supplier of tool and equipment hire in the United Kingdom and Ireland, as well as being a logistical and technical partner to businesses of all sizes. Operating under the banner of HSS Hire, the group has a network of over three hundred outlets. HSS Hire originated in Kensington, west London in 1957. Today, it employs over 2,900 workers, and has a fleet of over eight hundred vehicles.

A an employee in London says of the company, "Upper management at HSS Hire haven’t got a clue. They make operational decisions without consulting the people who could give them some hands on advice about how those decisions could effect the business. The new in house motto is less people to do more which obviously puts a huge strain on the staff with no appreciation. Worst of all there is zero communication about what is happening with the business and at the moment no one has any confidence about job security."

Reviews

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Driver/loader (Current Employee) says

"Drivers over worked and under PAID, having to load and carry equipment well over 25kg lifting limit, having to drive unserviced vehicles with faults. Toilets in the workplace are discusting, no regular cleaning procedure, no antibacterial hand cleaner available in toilets during COVID-19 PANDEMIC!! Cons: Under paid drivers"

Multi purpose driver (Former Employee) says

"When I was there they were asking us to park the 18 tonne lorries at the end of our shift.......Problem is we were the warehouse staff and none of us had a license to drive them but HSS did not care as we only drove them round the corner from where the drivers left them at the end of their shift. Cons: minimum wage and they dock your overtime so you never get the full amount"

Transport Manager (Former Employee) says

"An awful place to work with a back stabbing culture and an every man for themselves attitude If you want to be stabbed in the back everyday and get no support from your manager then this is the place for you Cons: Everything"

Branch Manager (Former Employee) says

"And I actually did at HSS. Cons: Bad management, bullying tactics, poor wages, long hours, full of snakes and perverts."

Manager (Former Employee) says

"The management in Northern Ireland are an utter joke. Couldn’t direct pi** into a bucket never mind lead a team! Cons: Management, lack of equipment, poor health and safety, lone working, very political"

Warehouse Operative (Former Employee) says

"Bully Boy tactics from directors"

Fitter (Former Employee) says

"HSS Rathcoole Dublin has extremely high staff turnover, terrible air pollution in the warehouse, terrible management, I had no specific training for my role."

Fitter (Former Employee) says

"Not a nice place to work in bad management very hard to get paid out of to get your over time drug users all working in there just over all bad bad place to work"

Manager (Current Employee) says

"Basically if your a store manager the only thing your in charge of is your own pen"

Customer Service Advisor (Former Employee) says

"Never would recommend working at this place terrible work environment, long hours, even worse management and finally very boring couldn’t think of a worse job Cons: Everything"

HGV Class 2 Driver (Current Employee) says

"This is a terrible place to work ops manager idiot transport team brainless pay terrible vehicles unsafe health and safety atrocious bullying throughout and so life sapping"

Operations (Former Employee) says

"Really bad management have no idea what they are doing they are all ready to throw you under the bus to save themselfs, pay is shocking, all the equipment is either broken or bodged to pass, not interested in your views or opinions, they lie to customers about delivery’s and collections!"

Health and Safety Coordinator (Former Employee) says

"Very old fashioned culture. Old school, male dominated team. Very supportive and helpful people in other teams. Totally undervalued and elbowed out to make way for a chum."

Branch Manager (Former Employee) says

"Worst company I have ever worked for, the worst training imaginable with a ridiculously outdated system. Days are incredibly long drag and the shop is freezing. No real advancement at all and upper management are bullies. Horrible and would not recommend to anyone!"

Driver (Former Employee) says

"Where to start wouldn’t recommend to my worse nightmare management don’t have a clue what there doing both new managers that don’t know anything esp the oops manager, money is poor, treat you like something if there shoe... long hours, vans are dangerous never get fixed properly and they make you take them out still ,toilets stink everyday, management only look after them self and numbers, always promises and don’t follow them up, place is upside down,overtime they don’t pay, the new oops manager knows how to send a email that’s about it the staff in the office treat you like a no body sales manager in shop is rude and ex Alcoholic honestly worse place to work if your thinking about joining don’t do it to yourself so many drivers stock shop transport and managers walk in and out on a daily basis Cons: All not good"

Credit Controller (Former Employee) says

"Hss is poorly managed by people that don’t care about their staff. There is minimal staff progression and pay is poor Cons: Low paid. Overworked. Mismanaged"

Delivery Driver / Warehouse Person (Current Employee) says

"Good guys on the floor terrible management not got a clue as managers absolutely terrible Cons: Not a manager between them"

Driver (Former Employee) says

"Awful place to work for. Lies & broken promises. Only interested in numbers & results. Never listen to problems you have with jobs & you just get constantly fobbed off. They never stick to your contract hours & you are constantly late finishing. Dodgy record of paying overtime. When you report problems with your van it can take weeks at times to get sorted. Took them weeks to fix the pipes on the mens urinals which caused urine to flood the floor constantly. They like to run you into the ground & perform miracles & dont like it when you rightly stick up for yourself. You are only a number here & not a human being. They go through drivers like a hot knife through butter. Cons: Everything but the coffee & tea."

Sales Consultant (Former Employee) says

"Freezing cold, understaffed, underpaid. No bonus scheme for new people. The ordering system for getting equipment to the branch the next day did nt work at the time so you could nt promise the equipment would be there = lots of upset customers! Cons: everything"

Housekeeping (Former Employee) says

"Got hired on and never signed a contract saying I had to work a whole year to transfer to the actual company I was working at. When I quit I tried coming back to the company that hired hss only for them to tell me I had to wait a year cause of their contract that I was never informed and told about. So I’ll have to talk with some form of legal aid to get me out of this stupid contract bind Cons: Not the same pay harder work and untold false information"

Former Employee - Sales says

"I worked at HSS Hire full-time for more than a year Cons: They suck out your soul. Stock levels are terrible. Old kit that badly needs updated. Overpriced hires on core kit that you can buy cheaper! High turnover in staff."

Former Employee - Customer Experience Advisor says

"I worked at HSS Hire full-time for more than 3 years Cons: Low wage - back-stabbing management - two faced management"

Current Employee - Store Manager says

"I have been working at HSS Hire full-time for more than 3 years Cons: Bullying culture. If your not in the bosses gang you wont last long. Constantly feel like your walking on egg shells. Unachievable targets. Bad pay. No commission. And they do not have the infrastructure to deliver on service so constant complaints."

Former Employee - Branch Manager says

"I worked at HSS Hire full-time for more than a year Cons: everyone lies for there own gain"

Former Employee - Sales says

"I worked at HSS Hire full-time Cons: people are not very professional"

Former Employee - Anonymous Employee says

"I worked at HSS Hire full-time for more than a year Cons: Over worked, under paid, no chance of progression, no recognition, poor quality stock well past sell by date"

Current Employee - Hire Controller says

"I have been working at HSS Hire full-time for more than 5 years Cons: Upper management haven’t got a clue. They make operational decisions without consulting the people who could give them some hands on advice about how those decisions could effect the business. The new in house motto is less people to do more which obviously puts a huge strain on the staff with no appreciation. Worst of all there is zero communication about what is happening with the business and at the moment no one has any confidence about job security."

Current Employee - Sales Associate says

"I have been working at HSS Hire full-time for less than a year Cons: - Management (Above branch managers) are unreliable and barely ever fulfill their promises within the first 5 times of promising it. - *Competitive pay* : Despite paying less than the majority of competitors. - Hours : HSS is exclusive in the hire industry for working saturdays. And they kid their selves and the staff that this makes them loads of money. People would hire on Fridays instead if Saturdays weren't an option. - Petty A very petty company where if you do anything wrong you'll know about it and a half. But do something amazing and you'll get a thanks and that's it."

Former Employee - ASM says

"I worked at HSS Hire full-time for more than 8 years Cons: Senior management incompetent and untrusted worthy."

Former Employee - Sales Executive says

"I worked at HSS Hire full-time for more than a year Cons: Poor upper-management, decisions were made that were obviously going to negatively affect the business."